Privacy Policy

Last updated: 24 January 2026

This Privacy Policy describes how personal data is processed when you visit or interact with the website www.sentivox.eu (“the Website”).

This Privacy Policy applies exclusively to this website and does not apply to the Sentivox software, platform, or any related tools or services, which are governed by separate privacy policies and contractual documentation.

1. Data Controllers

The Website is jointly operated by the following companies, acting as joint data controllers in accordance with the EU General Data Protection Regulation (GDPR):

  • Vellamis Group d.o.o.
    Registered office: Cesta 24. junija 23, 1231 Ljubljana – Črnuče, Slovenia

  • Cloud9Devs d.o.o.
    Registered office: Rimska ploščad 6, 2250 Ptuj, Slovenia

📧 Contact email: hello@sentivox.eu
📞 Phone: +386 40 505 090

2. Scope of This Privacy Policy

This Privacy Policy governs the processing of personal data collected through:

  • Visiting the Website

  • Contacting us via forms or email

  • Basic website analytics and security logs

It does not regulate the processing of personal data within the Sentivox software or any other services provided outside this Website.

3. Personal Data We Process

We may process the following categories of personal data:

a) Data Provided by You

  • Name

  • Email address

  • Phone number

  • Any information voluntarily submitted via contact forms or email

b) Data Collected Automatically

  • IP address

  • Browser type and device information

  • Pages visited and time of access

  • Technical and security logs

4. Purposes and Legal Basis of Processing

Personal data is processed only where a lawful basis exists, including:

  • Responding to inquiries and communications
    (Article 6(1)(f) GDPR – legitimate interest)

  • Ensuring website functionality, security, and performance
    (Article 6(1)(f) GDPR – legitimate interest)

  • Fulfilling legal obligations
    (Article 6(1)(c) GDPR – legal obligation)

Where processing is based on consent, consent may be withdrawn at any time.

5. Cookies

The Website uses only essential and basic analytical cookies necessary for:

  • Core website functionality

  • Security and performance monitoring

You may manage cookies through your browser settings. Disabling cookies may affect website functionality.

6. Data Recipients

Your personal data may be shared only with:

  • Internal teams within Vellamis Group d.o.o. and Cloud9 d.o.o.

  • Trusted third-party service providers (e.g. hosting, analytics, email services) strictly for operational purposes

All third parties are contractually bound to process data securely and in compliance with GDPR.

We do not sell or rent personal data to third parties.

7. International Data Transfers

Personal data is processed primarily within the European Economic Area (EEA).
If data is transferred outside the EEA, appropriate safeguards are applied in accordance with GDPR requirements.

8. Data Retention

Personal data is retained only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Comply with legal and regulatory requirements

After this period, data is securely deleted or anonymized.

9. Data Security

Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, loss, or misuse. These measures are reviewed regularly.

10. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

Requests can be submitted to hello@sentivox.eu. We will respond within the time limits prescribed by law.

11. Children’s Data

The Website is not intended for individuals under the age of 16. We do not knowingly process personal data of children.

12. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be published on this page with an updated revision date.

13. Contact

For any questions regarding this Privacy Policy or personal data processing:

📧 Email: hello@sentivox.eu
📞 Phone: +386 40 505 090